Complaints
How to Make a Complaint
If something is not quite right and you would like to make a complaint at Aviella Consulting, we value your feedback and are committed to addressing any concerns you may have.
If you wish to make a complaint, you can contact us either in writing at the address below, by telephone or by submitting your complaint using the form below.
Please follow the steps outlined below to ensure your issue is handled promptly and effectively.
What should I include in my complaint?
When submitting a complaint, please provide your contact details, a clear description of the issue, and any relevant documentation. This will help us investigate your concern thoroughly.How can I submit my complaint?
You can submit your complaint in writing to our Complaints Officer at the following address:
The Complaints Officer
Cornerstone Finance Unit E,
Copse Walk Cardiff Gate Business Park Cardiff
CF23 8RB.
For immediate assistance you can call us at 02921 660550
Alternatively you can contact us via the "Submit Your Complaint" form below.
What happens after I submit my complaint?
Once we receive your complaint, we will acknowledge it within 5 working days. Our team will investigate the matter and aim to resolve it as quickly as possible, keeping you informed throughout the process.How long will it take to resolve my complaint?
The time taken to resolve a complaint can vary depending on the complexity of the issue. We strive to resolve all complaints within 28 days, but we will keep you updated if it takes longer.Can I escalate my complaint?
If you are not satisfied with our response, you have the right to escalate your complaint to the Fiancial Ombudsman Service.
Address
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone
0800 0234 567